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At POLLY IN THE SKY, we're committed to offering attentive customer service and making your shopping experience smooth, pleasant, and stress-free. Whether you have a question before placing an order or need help after your purchase, our Customer Support Team is always happy to assist.
Customer Support Email
We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.
For questions about an existing order, please include your order number so we can locate your purchase and assist you more efficiently.
Our team is happy to help with:
Order Status & Tracking
Shipping Information
Return & Refund Requests
Product Details
Size and Fit Recommendations
Payment Questions
Website Assistance
General Customer Inquiries
Whatever your question may be, we'll do our best to provide clear guidance and a helpful solution.
POLLY IN THE SKY
87 Van Buren St Port Jefferson Station, NY 11776 United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team first. Once your return request has been approved, we'll provide the correct return address and instructions.
Monday–Friday 9:00 AM–6:00 PM EST
Saturday–Sunday Closed
Emails received outside our regular business hours will be answered on the next available business day.
To help us respond to your inquiry more quickly, please include the following information when applicable:
Full Name
Email Address
Order Number
A clear description of your question or concern
If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label. This will help our team review the situation and determine the appropriate next steps.
Thank you for shopping with POLLY IN THE SKY.
We truly appreciate your trust and support. Our goal is to bring you beautiful fashion, dependable customer care, and a shopping experience you can feel good about. Whenever you need assistance, we're just an email away.
🌸 POLLY IN THE SKY — Your Style, Our Care, Every Step of the Way.
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