Terms of service

Welcome to POLLY IN THE SKY. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms. Please read them carefully before using our website. If you do not agree with any part of these Terms, please discontinue use of our services.


1. Acceptance of Terms

By accessing or using the POLLY IN THE SKY website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • You will use our website in accordance with applicable laws and regulations.

  • All information you provide is accurate, complete, and up to date.

  • You agree to these Terms and our applicable Shipping Policy, Return & Refund Policy, and Privacy Policy.

We reserve the right to update these Terms when necessary.

2. Website Use

You agree to use our website only for lawful purposes and in a responsible manner.

You may not:

  • Use the website for fraudulent, unlawful, or unauthorized activities.

  • Attempt to gain unauthorized access to our website or its systems.

  • Upload viruses, malicious software, or other harmful code.

  • Copy, reproduce, distribute, or commercially exploit website content without permission.

  • Interfere with the website's functionality, security, or other customers' shopping experiences.

We reserve the right to restrict or terminate access when we reasonably believe these Terms have been violated.

3. Product Information

At POLLY IN THE SKY, we make reasonable efforts to display accurate product descriptions, photographs, colors, pricing, and availability.

Please keep in mind:

  • Colors may appear differently depending on your screen and device settings.

  • Measurements may have minor variations.

  • Fit and appearance may vary depending on fabric, design, and individual body shape.

  • Product availability may change without notice.

We reserve the right to update, modify, or discontinue products at our discretion, subject to applicable law.

4. Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise stated.

We make reasonable efforts to ensure that prices and checkout information are accurate. If a pricing, promotional, or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel affected orders.

Payment must be successfully authorized before an order can be processed. You are responsible for providing valid payment and billing information.

Promotional offers may be subject to additional terms and may be modified or discontinued as permitted by applicable law.

5. Order Acceptance & Cancellation

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily guarantee final acceptance.

POLLY IN THE SKY reserves the right to refuse or cancel an order for reasons including:

  • Payment authorization failures.

  • Product availability issues.

  • Incorrect pricing or product listing information.

  • Suspected fraudulent or unauthorized transactions.

  • Shipping restrictions or technical errors.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

If you need to cancel or modify an order, please contact our Customer Support Team promptly. Once an order has entered processing or has shipped, cancellation or modification may no longer be possible.

6. Shipping & Delivery

Shipping methods, fees, processing times, and other delivery information are described in our Shipping Policy.

Although we work to process and dispatch orders promptly, delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping information. Please review our Shipping Policy for additional details.

7. Returns & Refunds

We want you to feel confident shopping with POLLY IN THE SKY.

Return eligibility, return procedures, refund processing, and applicable exclusions are explained in our Return & Refund Policy.

Please review that policy before requesting a return. If you have questions about an order or believe an item is damaged, defective, or incorrect, contact our Customer Support Team for assistance.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property Rights

All content on the POLLY IN THE SKY website, including our brand name, logo, product photographs, images, graphics, text, product descriptions, and page layouts, is owned by or licensed to POLLY IN THE SKY and may be protected by intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except as permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

POLLY IN THE SKY does not control and is not responsible for the content, policies, availability, or practices of third-party websites. Accessing those websites is at your own discretion, and we encourage you to review their terms and privacy policies.

10. Disclaimer

Our website and services are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

Although we make reasonable efforts to maintain accurate information and reliable website access, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.

We also cannot guarantee that every product will remain available or that all website content will always be completely free of errors.

11. Limitation of Liability

To the maximum extent permitted by applicable law, POLLY IN THE SKY will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This may include losses resulting from website interruptions, technical issues, shipping delays, or temporary service unavailability.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Subject to that restriction, our total liability relating to a specific order will not exceed the amount paid for that order.

12. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website, or legal obligations.

Updated Terms will be posted on this page, with the revised effective date where appropriate. Your continued use of our website after changes are posted indicates acceptance of the revised Terms, to the extent permitted by law.

We encourage you to review this page periodically.

13. Governing Law

These Terms are governed by the applicable laws of the United States and the State of New York, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any disputes will be handled through the appropriate legal process and subject to applicable law.

14. Contact Information

If you have questions about these Terms of Service, please contact us.

POLLY IN THE SKY

Email: help@pollyinthesky.com

Business Address:

87 Van Buren St Port Jefferson Station, NY 11776 United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.

Thank you for choosing POLLY IN THE SKY. We appreciate your trust and look forward to making your shopping experience smooth, welcoming, and enjoyable. 🌸