Refund policy

At POLLY IN THE SKY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below before submitting a return request.


Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, all items must:

  • Be unworn, unused, and unwashed.

  • Be returned in their original condition.

  • Include all original tags attached.

  • Be free of stains, makeup, perfume, odors, pet hair, or other signs of use.

  • Be returned in the original packaging whenever possible.

Items that do not meet these conditions may not be accepted, subject to applicable consumer protection laws.

Non-Returnable Items

For hygiene and product-specific reasons, the following items are not eligible for return:

  • Final Sale items

  • Gift cards

  • Bodysuits

  • Underwear and lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Personalized or custom-made products

  • Beauty accessories

  • Items damaged through misuse or improper care

How to Request a Return

Please contact our Customer Support Team before sending any item back.

Customer Support Email

📧 help@pollyinthesky.com

To help us process your request, please include:

  • Order number

  • Full name

  • Email address

  • Item(s) you wish to return

  • Reason for the return

  • Photos if the item is damaged, defective, or incorrect

After your request has been reviewed and approved, we will provide detailed return instructions along with the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item shipped by us

  • An item damaged upon arrival

  • A confirmed manufacturing defect

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

For your protection, we recommend using a shipping service that provides tracking information.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order number

  • Photos of the product

  • Photos of the shipping package

  • Photos of the shipping label

Our Customer Support Team will review your request and work with you to determine an appropriate solution.

Refund Process

After your returned package has been received and inspected, we will notify you of the outcome by email.

If your return is approved, your refund will generally be issued to your original payment method within 5–10 business days after approval.

Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Order Cancellation

Orders may be eligible for cancellation within 12 hours of being placed, provided fulfillment has not started.

Once an order has entered processing or has already been shipped, cancellation requests may no longer be accepted.

Please contact our Customer Support Team as soon as possible if you need to cancel an order.

Additional Information

Please note:

  • All returns require prior approval from our Customer Support Team.

  • Unauthorized returns may be refused.

  • Items showing signs of wear, washing, alteration, or damage after delivery may not qualify for a refund, except where required by law.

  • Please package returned items securely to avoid damage during transit.

  • POLLY IN THE SKY reserves the right to review return requests for compliance with this policy, subject to applicable law.

Return Address

The address displayed on our website is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return address and instructions.

Contact Us

POLLY IN THE SKY

Email: help@pollyinthesky.com

Business Address

87 Van Buren St Port Jefferson Station, NY 11776 United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding returns or refunds, please contact help@pollyinthesky.com. Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.

Thank you for choosing POLLY IN THE SKY. We appreciate your trust and will do our best to make your shopping experience smooth and reassuring. 🌸